Terms and Conditions
Course Fees
Prices are subject to change; however once you have booked your course the price will be fixed (unless we cannot claim Government Funding).
Your course fees include all learning materials that you will need to complete your course. There will be no additional fees except where transfers, cancellations, missed appointments or re-sit fees apply. Please see below for details.
Students living in England may claim LSC (Learning Skills Council) funding towards some of our courses in conjunction with a College. The price of the courses is dependent on this funding and is subject to their terms and conditions.
A deposit of £150.00 or 40% of the total course fees will secure a booking on a chosen course. Payments can be made by cheque, credit/debit card or postal order. Special payment terms are available on request.
Company bookings may be invoiced on strictly 30-day terms upon receipt of a purchase order or authorisation letter.
Please note that your place will be jeopardised should the total course fee not be paid prior to assessment dates.
Transferring Assessment Dates
If you are unable to attend your assessment dates, you may transfer to another date. All transfers will incur a charge as follows:
• Date of booking – 8 weeks prior to assessment dates £60.00
• 8 – 6 weeks prior to assessment dates £80.00
• 6 – 4 weeks prior to assessment dates £90.00
• 4 weeks prior to assessment dates £120.00
The transfer fee must be paid before your course is transferred.
The transfer fee for the failure to complete distance learning workbook and telephone support is £120.00.
Non Attendance
If, for any reason, you do not attend the assessment dates without notifying Focus Training in writing prior to the first day of the assessments, a charge of £150.00 will be incurred. This fee must be paid in full before scheduling new assessment dates. If no fee is paid within 12 months of your original assessment dates, Focus Training will cancel the whole of the course. No fees are refundable.
Medical Evidence
If medical evidence is supplied i.e. doctor’s note, all transfer fees will be reduced by 50%.
Cancellations
Once a course has been booked, should you wish to cancel your course an additional fee will be incurred as follows:
Within 7 days of booking £ 0.00
After 1 week of booking to 8 weeks prior to assessment £ 60.00
8 weeks to 4 weeks prior to assessment £100.00
4 weeks prior to assessment £150.00
Re-sits
If you are not successful in any part of the course, you may retake the assessment. The re-sit must be within 6 months of your original assessment dates. Re-sit fees are as follows:
Theory paper £ 25.00
Case-Study re-sit £ 60.00
Practical assessment £120.00
Extension fees
Failure to submit your completed case study for marking by your practical exam date will incur an extension fee of £60.00. This must be paid before the case study is marked.
Missed Appointments
If for any reason you miss your scheduled telephone appointment a fee of £10.00 will be charged. This must be paid before your next appointment is scheduled.
Refunds
Focus Training operates a no refund policy. Upon booking your course, you have a seven - day ‘cooling-off’ period, during which time, should you decide not to proceed with your course, you will receive a full refund once you have returned all course materials to Focus Training. Following the seven - day period, no monies will be refunded.
Venues
Subject to course numbers, Focus Training may have to change the venue of your course. This usually happens when we have a high demand for places on a particular course. This could have health and safety implications to our candidates. We therefore reserve the right to change the venue of your course. In such cases every effort will be made to minimize the disruption/inconvenience - notification will be sent, in writing, to each candidate.
Assessment Dates
Focus Training reserve the right to change the assessment dates should the need arise.
Replacement Manual
The cost to replace a manual already sent is £15.00 per manual plus postage and packing. This must be paid before the new manual/s are posted.
Replacement Certificate
The cost to replace a CYQ certificate is £50.00 plus postage and packing. This must be paid before the certificate is re-applied for.